Includes bibliographical references and indexes.

Preface / Roderick W. Gilkey -- Introduction / James C. Collins -- Pt. 1. Navigating to a New Century. 1. The Three C's: Consumerism, Cyberhealth, and Co-Opetition / Russell C. Coile, Jr. 2. Forces and Scenarios That Will Shape Health Services Delivery / Joe Flower. 3. Policy Challenges / Joel Shalowitz. 4. Ethical Values for a New Century / Lawrence O. Gostin. 5. Preparing for the Global Health Transition / Kent Glenzer and Maurice I. Middleberg. 6. Public and Community Health / William H. Foege and Mark Rosenberg -- Pt. 2. The New Health Care Organization. 7. What Comes After Consolidation? / Jeffrey C. Barbakow. 8. Growing Effective Leadership in New Organizations / John D. Henry Sr. and Roderick W. Gilkey. 9. Reinventing the Academy / Darrell G. Kirch. 10. Leading Academic Health Centers / Michael Johns and Thomas J. Lawley. 11. Decisions for Insurers / Patrick G. Hays.

12. Seeing Insurance Through the Customer's Eyes / Leonard D. Schaeffer and L. Carl Volpe. 13. Leadership Skills and Strategies for the Integrated Community Health System / Paul K. Halverson. 14. Alliances in a Changing Industry / Arnold D. Kaluzny and Howard S. Zuckerman -- Pt. 3. Serving Special Populations. 15. Challenges for Women's Health / Gloria Feldt. 16. Fulfilling a Women's Health Agenda / Wanda K. Jones. 17. Caring for an Aging Population / Martha A. McSteen. 18. Geriatric Care / William L. Minnix, Jr. 19. New Perspectives for Long-Term Care / Lorraine Tarnove. 20. Rural Health Systems / Jon B. Christianson and Anthony L. Wellever -- Pt. 4. Technology Leaders. 21. The Evolving Role of Health Information / Charles W. McCall and Ellen S. Dodson. 22. Wiring the Health Revolution / Morton H. Meyerson. 23. Strategic Health Care Computing / Russell J. Ricci. 24. Technology-Induced Ethical Questions / Stephen R. Latham -- Pt. 5. Clinical Leaders.

25. Challenges to Physician Leaders / Thomas R. Reardon. 26. Core Competencies for Physicians / Edward O'Neil. 27. The Future of Nursing / Marjorie Beyers. 28. Transforming Nursing Leadership / Marilyn P. Chow, Janet M. Coffman and Robin L. Morjikian -- Pt. 6. Gaining New Skills. 29. Leading Across the Network / Marshall Goldsmith. 30. Four Dimensions of Lasting Change / Karen Golden-Biddle and R. Mark Biddle. 31. Developing Organizations by Developing Individuals / Elaine Franklin and Robbin M. Moore. 32. The Changing Dynamics of Customer Satisfaction and Its Measurement / Charles D. Frame. 33. Blending Health Care Organizations / Roderick W. Gilkey and Gary R. Lieberman -- Pt. 7. Managed Care: Answers and Questions. 34. Regaining the Public's Trust in Managed Care / David M. Lawrence. 35. The New Health Economics / Merrill Matthews, Jr. 36. Managed Care and the Black Physician / Randall C. Morgan, Jr. 37. Leading Behavioral Health Services / Keith Dixon.

With a foreword by James C. Collins. The 21st Century Health Care Leader is a collection of new thought from many of the country's leading practitioners and scholars in health and human services. In thirty-seven chapters, these contributors describe the skills and competencies that will be required of tomorrow's health care executives and caregivers. With insight and candor, the authors show what it will take to prevail as a health care leader of tomorrow.

They demonstrate how to combine creativity and knowledge to design new business approaches, and they reveal how innovative organizations will contribute to the health and well-being of those served.